Return Policy.
RETURN POLICY
We hope you love your order!! However, you may return it to us for a refund or an exchange if certain criteria is met. Please see below for more information on our return policy.
RETURNS
You must contact us first at indy@hollyjeanstudios.com to begin any returns. Returns or exchanges will only be excepted if the items received by you arrive with shipping damage. Any damage incurred during shipping must be photographed and emailed to indy@hollyjeanstudios.com within (2) business days of date received.
RETURN PROCESS
To return an item, place the item securely in its original packaging with its included hardware, instructions, and proof of purchase, and mail your return to the address provided after you contact us.
Please note, you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return. Any tracking information for returns should be provided to us.
REFUNDS
After receiving your order back, we will process your return. Please allow at least 30 days for refund or exchange of a new product.
EXCEPTIONS
The following items cannot be returned or exchanged:
STUDIO SECONDS & SALE ITEMS
For defective or damaged products, please contact us at indy@hollyjeanstudios.com to arrange a refund or exchange.
Please note- all sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: indy@hollyjeanstudios.com
THANK YOU!